Have you ever had a question and didn't know where to find the answer? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

1. How long does it take for you to complete my order?
2. What can I do before taking a file to the printer to minimize problems and delay?
3. What is a "proof"?
4. Why do I need to look at a proof if I've already given you everything I need to have done?
5. Do I still need to approve a proof if I bring my work in on disk?
6. What are the comparative advantages of producing my job on your high speed copier versus producing them on your presses?
7. How do I go about getting an estimate from you?

1. How long does it take for you to complete my order?
   There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We can go to great lengths to meet even your most demanding deadline.
   
   The greatest unknown in scheduling your job is the amount of time it will take us to prepare your files for printing. Some files come to us "press-ready" while others include problems unforseen by the customer. Once we have examined your files, a schedule can then better be determined.
   
   
2. What can I do before taking a file to the printer to minimize problems and delay?
   Delay most commonly comes from a customer not providing all that the printer needs. We'll need the file you want us to print, of course, but there's more. Include on your CD or disk all the graphic files you are using in your project and all fonts you are using (printer and screen). Don't forget the fonts that were used in creating the graphic files, too.
   
   Then... and this is important... output separations in all colors. Confirm that what prints out is in every color to be printed AND NO MORE! If you are doing a two-color job but six colors print out, you'll need to correct the files. Of course, we can do that for you, but you should expect to pay for the time required. Submit your separations and a composite print along with your files. This will go a long way to avoiding the problems which cause delay and added expense.
   
   
3. What is a "proof"?
   A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be faxed, sent to you online, or printed on paper which can be viewed in our store or delivered to you.
   
   On multiple color jobs, we can produce a color proof on our color copier to show how the different colors will appear.
   
   
4. Why do I need to look at a proof if I've already given you everything I need to have done?
   We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
   
   
5. Do I still need to approve a proof if I bring my work in on disk?
   It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.
   
   
6. What are the comparative advantages of producing my job on your high speed copier versus producing them on your presses?
   The advantages of copying is best realized on runs of 1000 or less requiring black printing and where a fast turnaround is needed. If the piece included photos or halftone screens the copy quality would be lower than that achieved by the printing process. On longer runs or where multiple colors are desired, as well as when screens or halftones require higher quality, offset printing would be the best alternative. The only disadvantage of the printing process would be the longer production time requirements.
   
   
7. How do I go about getting an estimate from you?
   Well, since you are here, we would suggest you use our online estimate request, found on our "Customer Service Center" page. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, is to give us a call at 317-241-4234 and talk with one of our customer service representatives.